By Jennifer Spitzer
If you own a business, especially a small one, and you decide to sink all of your marketing funds into social media, your business is going to fail. There… I said it.
As a marketer, I always find it interesting when I work with small business owners who are searching for what they call the “magic bullet” of marketing. What they’re looking for is a single tool or strategy they can invest in, knowing it will drive revenue for their business consistently over time. I can see the wheels turning in the heads of business owners who have experienced some success with social media. “This is it. It’s fun, and easy, and doesn’t cost anything. Think of the money I’ll save by cancelling my direct mail program or skipping the next trade show”.
The fundamental truth about growing a successful business is There Is No Magic Bullet. Marketing strategies are like financial portfolios – you need to have a combination of short and long term investments and you need to be well diversified. In today’s world, that means a healthy mix of traditional media, like direct mail, magazine and television as well as new media like social networking and email. Heck, even Google uses direct mail to promote their pay-per-click advertising. The notion that this sexy new media is going to replace traditional marketing strategy is crazy.
What’s even crazier to me is that some social media “experts” are suggesting it will. First of all, social media hasn’t been around long enough for there to be any real experts. To me, there are simply people who know a lot more than others on the topic. They understand the tools and know exactly how to use them. The answers to the real important questions like, “How long is it going to take before I see new customers and start generating revenue?” and “What kind of ROI can I expect?” remain to be seen.
You have to put your business where the customers are, and that’s why a diversified marketing mix is so important. Some of your customers will find you online while others will call you because they saw you doing work in their neighborhood. Others still will respond because they received a direct mail piece or simply because their friends said you do good work. Now you have social media to help you connect to consumers in new ways. Over time, you will gain trust within these networks and business will grow.
There’s no doubt that social media is here to stay. If your business hasn’t embraced the tools yet, it’s time to get on board. Just don’t expect your phone to ring off the hook with new customers simply because you start tweeting a few times a week. Instead, think of it as a powerful new opportunity to add to the overall marketing arsenal. Reaping the rewards of social media is going to take time, effort and a strong strategy… and it will be worth it.
Showing posts with label Direct Marketing. Show all posts
Showing posts with label Direct Marketing. Show all posts
Friday, January 22, 2010
Friday, December 18, 2009
Marketers: Take Environmental Responsibility
By Jennifer Spitzer
This morning I listened as President Obama addressed the world about the responsibility we have to each other and our planet to do a better job protecting our environment. Building up to the Climate Change Conference in Copenhagen, I was appalled by statements from politicians here at home who suggest climate change isn’t a critical issue, and I breathe a sigh of relief knowing the current administration is committed to working with nations around the world to protect the environment.
Corporations, industries and individuals need to take responsibility too. As direct marketers, we have an opportunity to make a significant impact. A few years ago, none of the printers in my vendor mix were FSC Certified. Today I find that printers are taking the initiative on their own, rather than as a client requirement, to join the Forest Stewardship Council.
Paper mills and printers aren’t the only ones who can make a difference. Agencies responsible for developing and managing those print materials in the form of direct mail marketing can also take steps to protect our natural resources.
The Direct Marketing Association (DMA) has a volunteer program called the “Green 15 Marketer Pledge”. The program asks marketing organizations to pledge that they are taking certain steps throughout the direct marketing process to improve their environmental footprint. While some suggestions on the list could be somewhat difficult for a small business to adhere to, there are others I consider “no-brainers” for anyone in our industry.
1. Maintain a Do-Not-Mail file for prospects and customers who do not want direct mail – and actually use it as part of standardized data processing procedures. There’s no sense in mailing to consumers who don’t want the extra paper in their mailbox.
2. Maintain a clean mailing list. While this may seem like such a simple thing, you would be surprised by how many businesses out there are mailing to addresses that have NO chance of being delivered. I once reviewed a client’s mail file and actually found an address field that read “brick house behind the gas station”. Running that through any address standardization software will bump that record off the list. Unfortunately, not everyone processes their mail file properly and guess what… the postal carrier probably doesn’t know which gas station you’re talking about.
3. You can reduce your waste by reducing print order overruns. Talk to your printers and mailshops about making changes that minimize setups and only print what you REALLY need.
There’s more to the pledge than data hygiene. As I read through the list to formalize my company’s commitment, I’m pleased to find that we’re already doing our part in many ways. But, I also see suggestions on the Green 15 I never considered. Starting today we will do even more. No matter what industry you’re in, I hope you will make a voluntary pledge to make a difference too.
*To check out the DMA’s Green 15 Marketer Pledge, go to www.dmaresponsibility.org
**To find out more about the great work of the Forest Stewardship Council, go to www.fscus.org
This morning I listened as President Obama addressed the world about the responsibility we have to each other and our planet to do a better job protecting our environment. Building up to the Climate Change Conference in Copenhagen, I was appalled by statements from politicians here at home who suggest climate change isn’t a critical issue, and I breathe a sigh of relief knowing the current administration is committed to working with nations around the world to protect the environment.
Corporations, industries and individuals need to take responsibility too. As direct marketers, we have an opportunity to make a significant impact. A few years ago, none of the printers in my vendor mix were FSC Certified. Today I find that printers are taking the initiative on their own, rather than as a client requirement, to join the Forest Stewardship Council.
Paper mills and printers aren’t the only ones who can make a difference. Agencies responsible for developing and managing those print materials in the form of direct mail marketing can also take steps to protect our natural resources.
The Direct Marketing Association (DMA) has a volunteer program called the “Green 15 Marketer Pledge”. The program asks marketing organizations to pledge that they are taking certain steps throughout the direct marketing process to improve their environmental footprint. While some suggestions on the list could be somewhat difficult for a small business to adhere to, there are others I consider “no-brainers” for anyone in our industry.
1. Maintain a Do-Not-Mail file for prospects and customers who do not want direct mail – and actually use it as part of standardized data processing procedures. There’s no sense in mailing to consumers who don’t want the extra paper in their mailbox.
2. Maintain a clean mailing list. While this may seem like such a simple thing, you would be surprised by how many businesses out there are mailing to addresses that have NO chance of being delivered. I once reviewed a client’s mail file and actually found an address field that read “brick house behind the gas station”. Running that through any address standardization software will bump that record off the list. Unfortunately, not everyone processes their mail file properly and guess what… the postal carrier probably doesn’t know which gas station you’re talking about.
3. You can reduce your waste by reducing print order overruns. Talk to your printers and mailshops about making changes that minimize setups and only print what you REALLY need.
There’s more to the pledge than data hygiene. As I read through the list to formalize my company’s commitment, I’m pleased to find that we’re already doing our part in many ways. But, I also see suggestions on the Green 15 I never considered. Starting today we will do even more. No matter what industry you’re in, I hope you will make a voluntary pledge to make a difference too.
*To check out the DMA’s Green 15 Marketer Pledge, go to www.dmaresponsibility.org
**To find out more about the great work of the Forest Stewardship Council, go to www.fscus.org
Friday, December 11, 2009
No Surprise to See USPS Starting FY in the Red
By Jennifer Spitzer
Fall is typically a busy time of year for mail delivery, yet mail volume for October seems to support a grim projection for 2010. According to a report today from the Direct Marketing Association, total volume for October was down 17.3% compared to the same period last year and the net operating loss for the month was $221 million. The two primary categories that account for 90% of mail volume, Standard Class and First Class, were both down as well - 11.5% and 22.2% respectively.
Last month the USPS filed its 2009 year-end financial results. Despite $10 billion in cost savings efforts which included a $4 billion reduction in required payments for retiree health benefits, the USPS still posted a net loss of $3.8 billion for the year. I find it interesting that the reduction of retiree benefits was passed into law in fiscal 2009 to “allow the USPS to maintain fiscal solvency while continuing to provide affordable service”. If this is solvency, I’d hate to see what it would look like if they really took a hit.
Unfortunately for the USPS and the direct marketing industry, attempts to fix the financial problems are making matters worse. Current economic conditions have forced advertisers to work within very tight budgets. When you add back-to-back increases in postage rates over the last two years, what ends up happening is a reduction in what big mailers are able (or willing) to spend, driving overall mail volume and USPS revenue down even more.
Postmaster General John Potter said the USPS will not raise prices on Standard Class or First Class mail in the coming year. That’s the good news. The bad news is that the Postal Service is going into their new fiscal year already expecting a $7.8 billion net loss. And what’s worse is that the Postal Service will face the same financial woes year after year.
As direct mail marketers, we depend on the USPS to provide an affordable way to reach customers and prospects. We need good delivery service to help maintain good response rates. Afterall, direct mail still holds bragging rights for one of the best performing marketing tools available. Without immediate reform, there’s no financial light at the end of the tunnel for the Postal Service and marketers are going to suffer along with them.
Fall is typically a busy time of year for mail delivery, yet mail volume for October seems to support a grim projection for 2010. According to a report today from the Direct Marketing Association, total volume for October was down 17.3% compared to the same period last year and the net operating loss for the month was $221 million. The two primary categories that account for 90% of mail volume, Standard Class and First Class, were both down as well - 11.5% and 22.2% respectively.
Last month the USPS filed its 2009 year-end financial results. Despite $10 billion in cost savings efforts which included a $4 billion reduction in required payments for retiree health benefits, the USPS still posted a net loss of $3.8 billion for the year. I find it interesting that the reduction of retiree benefits was passed into law in fiscal 2009 to “allow the USPS to maintain fiscal solvency while continuing to provide affordable service”. If this is solvency, I’d hate to see what it would look like if they really took a hit.
Unfortunately for the USPS and the direct marketing industry, attempts to fix the financial problems are making matters worse. Current economic conditions have forced advertisers to work within very tight budgets. When you add back-to-back increases in postage rates over the last two years, what ends up happening is a reduction in what big mailers are able (or willing) to spend, driving overall mail volume and USPS revenue down even more.
Postmaster General John Potter said the USPS will not raise prices on Standard Class or First Class mail in the coming year. That’s the good news. The bad news is that the Postal Service is going into their new fiscal year already expecting a $7.8 billion net loss. And what’s worse is that the Postal Service will face the same financial woes year after year.
As direct mail marketers, we depend on the USPS to provide an affordable way to reach customers and prospects. We need good delivery service to help maintain good response rates. Afterall, direct mail still holds bragging rights for one of the best performing marketing tools available. Without immediate reform, there’s no financial light at the end of the tunnel for the Postal Service and marketers are going to suffer along with them.
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